Field Service Technician- L2

Overview

Hammond Power Solutions Inc. is a global manufacturer headquartered in Guelph, Ontario, Canada. HPS has grown to become the leader in North America in the custom design and manufacture of dry type transformers. For the past century, HPS has grown to deliver electrical power solutions to global markets and provides solutions for complex applications like mining, rectifier, drives, traction, wind, solar and many other electrical power applications.

The world relies on HPS to continually conceive and produce state-of-the-art transformer technology. We currently have an opening for a Field Service Technician
, come grow with us!

Reporting to the Manager, Field Service, the Field Service Technician is responsible for field service work performed on HPS products on-site. Communicates requirements to Production, Testing, Engineering and Quality Assurance and assists with elimination of similar issues in the future. Assists customers with troubleshooting and coordinates/performs various tests on units requiring repairs or modifications. The incumbent must be available for emergency situations and eligible for international travel.

This position can be located out of Baraboo or Mesta offices.

• Determining material needs and ensuring they are produced and shipped to site.
• Verify that kits are complete, tested and functioning correctly.
• Coordinating site visits with HPS Sales and/or Customers.
• Preparing site work instructions for HPS personnel.
• Preparing site work instructions when customers agree to make site changes themselves.
• Generating Field Service Reports and cost summaries for each trip.
• Updating and maintaining the FPR SharePoint site and Field Service Calendar.
• Generating field service reports on a standardized format.
• Preparing field service cost summaries for billing purposes.
• Analyzing field service data for trends and initiating necessary corrective actions at the applicable facilities, departments and individuals.
• Developing and providing the required training to HPS personnel assigned to Field Service activities including L1 Field Service Techs.
• On-Site Commissioning and/or Testing Support.
• Witness Loading / Unloading of product.
• Completing mechanical rework, including changing out any damaged or defective parts.
• Witness of final installations.
• Completing any customer requested modifications.

• Degree or Diploma in a technical field (Technician/Technologist).
• Minimum of 2-5 years of experience in similar role.
• Transformer Testing Knowledge.
• Thorough knowledge of various types of transformers and their applications.
• Sufficient knowledge of electrical theory in relation to transformers so that test results can be properly interpreted.
• Experienced user of measuring and testing devices, hand tools, scopes, etc.
• Proficiency with MS Office applications (Word, Excel, Project).
• Proven project management capability.
• Background in magnetics or transformer construction/design.
• Excellent organizational and problem-solving abilities.
• Effective communication and collaboration skills.
• Attention to detail and a high level of accuracy.

Note: Hammond Power Solutions encourages applications from all qualified candidates. HPS has a great record of accommodating persons with disabilities. Contact our People & Culture team if you need accommodation at any stage of the application process or want more information on our accommodation policies.

• Casual dress
• Company events
• Company 401K
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care