Service Controls Engineer

Location: Sterling, MA (field-based with regional travel)

Reports To: Service Manager

A Service Controls Engineer is sought to join a growing service team focused on supporting, troubleshooting, and improving industrial automation systems. This role works directly with customers across a wide range of industries, providing hands‑on technical expertise in controls, electrical systems, and automation platforms.

The position offers significant variety, supporting modern and legacy automation systems alike. One day may involve troubleshooting an Allen‑Bradley Control Logix system, the next a Siemens S7 platform, followed by support of legacy PLC hardware. This role is best suited for someone who enjoys technical diversity, problem‑solving, and customer‑facing work.

• Diagnose and resolve PLC, HMI, and SCADA issues for customers across multiple industries
• Troubleshoot electrical, mechanical, and controls‑related issues in industrial automation systems
• Perform PLC migrations and system upgrades, including modernization of legacy platforms
• Develop, modify, and maintain PLC programs, HMI screens, and SCADA applications
• Commission new automation systems and support machine startups at customer sites
• Provide both remote and on‑site technical support
• Document work performed and deliver clear, professional service reports to customers
• Identify opportunities for system improvements and communicate recommendations to customers
• Collaborate with engineering teams on larger or more complex projects as needed

• Minimum of 3 years of experience in industrial controls engineering or a related field
• Strong electrical background with solid understanding of industrial wiring, sensors, motors, drives, and safety circuits
• Proficiency with electrical troubleshooting tools such as multimeters and meggers
• Strong experience with Allen‑Bradley and/or Siemens PLC platforms
• Experience developing and supporting HMIs
• Ability to read and interpret electrical schematics
• Excellent troubleshooting and problem‑solving skills
• Strong communication skills, with the ability to work directly and professionally with customers
• Willingness to travel locally with occasional overnight travel
• Valid driver's license
• Demonstrated ability to work autonomously, manage schedules effectively, prioritize tasks, and take full ownership of responsibilities

• Experience with the Ignition SCADA platform
• Familiarity with additional PLC platforms
• Experience with industrial networking
• Safety system design or troubleshooting experience
• Experience configuring VFDs and servo drives

• Customers develop trust and request support by name
• Ability to quickly assess unfamiliar systems, diagnose issues, and restore operation
• Clear and effective communication, ensuring customers understand issues and resolutions
• Proactive identification of improvement opportunities and sharing insights with the broader team

• Fail Fast: Experiment, learn, and iterate
• Grit, Don't Quit: Persevere through challenges
• Fuel Your Drive: Bring personal motivation and accountability
• Walk the Talk: Align actions with commitments
• Spark Innovation: Think creatively and challenge conventional approaches