Senior Billing And Collections Clerk

Job Description

Senior Billing and Collections Clerk plays a key role in the Accounts Receivable function for North America, ensuring accurate and timely billing, efficient collections, and a smooth financial close process. This full‑time, hybrid position based in the Dulles/Sterling, VA area focuses on generating and distributing customer invoices, monitoring payment activity, and maintaining accurate customer account records while collaborating closely with internal stakeholders and customers.

• Perform general duties on customer accounts to ensure efficient, prompt, and accurate billing and payment of accounts.
• Generate, process, and distribute customer invoices, ensuring accuracy and completeness for all billing activities.
• Process affiliate invoices within inter-company deadlines and reconcile affiliated accounts to the general ledger.
• Assign appropriate general ledger account numbers for manual invoices to ensure proper distribution to the accounts receivable sub‑ledger.
• Process inter‑company payment information using Excel spreadsheets.
• Process invoices for large customer accounts using electronic data interchange (EDI) functionality.
• Collect and consolidate billing information for large customer accounts, confirm approvals, and prepare data in Excel for billing.
• Monitor all customer accounts for non‑payment, short payment, and delayed payment, and take appropriate follow‑up actions.
• Coordinate customer billing and collection activities, including preparing and sending invoices and account statements to support collection efforts.
• Monitor payments and generate routine reports on billing and collection status.
• Prepare customer late fee calculations using Excel and ensure they are applied accurately.
• Correspond with existing customers by phone and email regarding past‑due invoices, and research and answer customer inquiries.
• Update customer account information as needed to maintain accurate and current records.
• Investigate and reconcile customer discrepancies and account transactions, and correspond with customers to resolve reconciliation issues.
• Escalate customer invoicing and payment concerns to appropriate internal stakeholders when necessary.
• Verify the validity of account discrepancies by collaborating with internal departments such as Sales, Customer Service, and Finance.
• Maintain detailed records on delinquent customer accounts and participate in monthly accounts receivable meetings.
• Research sales and use tax issues as they relate to customer invoices and payments.
• Process credit card payments and ensure they are accurately recorded.
• Support the overall month‑end and year‑end financial close processes related to billing and collections.

• At least 3 years of experience in billing and collections.
• Associate degree in Accounting, Finance, or a related field, or an equivalent combination of education and experience.
• Strong familiarity with standard accounting concepts, practices, and procedures.
• Hands‑on experience with SAP or SAP S/4
  
  HANA ERP accounting systems, or similar ERP accounting software.
• Proficiency in Microsoft Excel, including working with spreadsheets for billing, reporting, and reconciliations.
• Experience in collections, including monitoring accounts, following up on past‑due invoices, and resolving payment issues.
• Strong attention to detail and accuracy in billing, reconciliations, and account maintenance.
• Effective written and verbal communication skills for interacting with customers and internal stakeholders.
• Ability to work effectively in a hybrid team environment.
• Maturity and professionalism to work with all levels of management, employees, and customers.

• Previous work experience with Vertex sales tax software is a plus.
• Experience researching and resolving sales and use tax issues is beneficial.
• Prior experience working for a multinational corporation is an advantage.
• Experience using EDI functions for invoicing large customer accounts is desirable.
• Ability to manage multiple priorities and meet inter‑company deadlines.
• Strong problem‑solving skills to investigate and reconcile complex account discrepancies.
• Comfort working with…