Scanning Technician​/Administrator

Nightwing provides technically advanced full‑sphere cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

Nightwing seeks a full‑time Contractor Support Administrator in the Herndon, VA area to support a dynamic Intelligence Community‑customer in a fast‑paced environment. The ideal candidate will primarily be responsible for providing office support, tracking and scanning documents into a proprietary database system, ensuring metadata is attached and labeled according to client policies and procedures, answering phones, processing and tracking incoming and outgoing mail, managing and updating relevant standard operating procedures, working ad‑hoc tasks, assignments, and other duties as needed.

The candidate will have strong customer‑service skills, excellent writing skills, and be proficient in Microsoft Suite applications—MS Word, Excel, and PowerPoint—and familiar with Adobe.

The selected candidate will also perform case‑management taskings, including but not limited to entering information into the customer’s proprietary systems, document scanning and indexing, and case tracking. Skills in multi‑tasking, accuracy, and attention to detail are a must. The office is open from 7 am to 4 pm, Monday – Friday.

• Provide mail‑processing support for the onsite client registry, Monday through Friday from 7 am to 4 pm; also, must have schedule flexibility to provide back‑up support to other members of the team for coverage, and opening and closing as required.
• Strong customer service skills and comfortable speaking with others. Displays confidence.
• Knowledge of client guidelines for physical distribution of mailings; courier deliveries, etc.
• Proficient writing and typing skills.
• Proficient in converting documents using Microsoft desktop applications and Adobe PDF.
• Ability to think independently, use sound judgment, but know when to ask questions.
• Ability to assist with drafting and editing Standard Operating Procedures.
• Ability to offer and implement process improvements.
• Energetic, motivated, patient, and demonstrates initiative.
• Accuracy and attention to detail skills are a must. Can follow step‑by‑step processes.
• Proficient with Outlook (email), comfortable responding to customers via email, converting documents, and using Excel for tracking information.
• Requires a minimum of one full year of experience specific to the mandatory skills.
• Must have an active TS/SCI Security Clearance with Poly on Day 1 of employment.

At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we’ll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.

Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.

Nightwing is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.