Meetings Registration & Operations Specialist

About ICCFA

The International Cemetery, Cremation and Funeral Association (ICCFA) is a trade association dedicated to providing exceptional education, networking opportunities and legislative guidance to progressive cemetery, funeral, and cremation professionals worldwide.

Meetings Registration & Operations Specialist

ICCFA is seeking a Meetings Registration & Operations Specialist to support the planning and execution of conferences, meetings, and educational events with a primary focus on registration operations, attendee support, housing coordination, and customer service.

This position serves as the first point of contact for meeting registration and housing inquiries and plays a critical role in ensuring a positive attendee experience before, during, and after ICCFA events. The ideal candidate is highly organized, responsive, detail-oriented, and capable of managing high-volume communications and multiple deadlines in a fast-paced environment.

The Meetings Registration & Operations Specialist will work closely with the meetings team, members, vendors, speakers, hotels, and internal staff to support successful event execution and provide outstanding customer service to ICCFA members and attendees.

• Manage registration setup, coordination, and ongoing maintenance for ICCFA conferences, meetings, webinars, and events within the association management system and registration platforms.
• Process meeting registrations accurately and efficiently for events ranging from 150 to 2,500 attendees.
• Serve as the primary point of contact for attendee registration and housing inquiries via phone and email.
• Provide professional, responsive, and high-volume customer service support to members, attendees, speakers, and vendors.
• Assist attendees with registration changes, payment questions, confirmations, cancellations, substitutions, and housing requests.
• Review registration records for completeness, accuracy, and payment reconciliation.
• Generate registration reports and attendee data as requested for meetings and internal departments.
• Conduct registration operational and financial closeout procedures following each event.
• Assemble and maintain post-event registration and attendance reporting data.

• Serve as liaison with hotel housing coordinators and support room block management activities.
• Assist with VIP registration, housing coordination, transportation requests, and special accommodations as needed.
• Support attendee communication regarding hotel reservations, deadlines, and event logistics.

• Manage attendee, exhibitor, sponsor, and speaker information within ICCFA’s event mobile app and conference platform.
• Upload and maintain exhibitor, sponsor, attendee, and session information for applicable conferences and events.
• Coordinate sponsor and exhibitor tier assignments and ensure accurate visibility within the event platform.
• Assist with setup and maintenance of exhibitor floor plans and interactive maps within the event app.
• Link exhibitors and sponsors to booth locations and map placements within the conference platform.
• Review event app content for accuracy, completeness, and consistency prior to event launch.
• Provide basic troubleshooting and support related to attendee access and event app usage during conferences and events.
• Coordinate updates and changes to event platform content throughout the conference planning process.

• Lead onsite registration operations during conferences and events.
• Train and supervise temporary staff and volunteers assisting with onsite registration functions.
• Create and prepare attendee name badges, registration materials, signage, and onsite registration supplies.
• Provide onsite attendee support and troubleshoot registration or customer service issues professionally and efficiently.
• Coordinate packing and shipment of registration and meeting materials for conferences and events.
• Assist with inventory management and ordering of meeting supplies and materials.

• Review and proof meeting materials, registration communications, signage, and attendee correspondence for accuracy and professionalism.
• Draft and send registration confirmations, reminder emails, attendee notices, and event-related communications.
• Maintain organized registration records, files, timelines, and operational procedures.
• Assist with exhibit and sponsor data entry and related administrative support tasks.
• Provide administrative support for incoming member and attendee inquiries.
• Train staff as needed on registration processes and the association management system.
• Support additional meetings department projects and responsibilities as assigned.

• Minimum 1-3 years of professional experience supporting meetings, conferences, event registration, association events, hospitality events, or…