Fleet Management Account Manager, Load Banks

Overview

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff.

Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth.

Job Description Summary

Position Objective: The Fleet Management Account Manager serves as the primary relationship owner for customers participating in Sunbelt Rentals' Load Bank Fleet Management Programs. This role manages customer-owned load bank assets, ensures accurate tracking within Sunbelt systems, coordinates customer needs, assists in billing reviews and drives customer satisfaction and program growth.

• Customer Relationship Management:
  Serve as the dedicated point of contact for Fleet Management customers and liaison between customers and the fleet management operations team; develop strong customer relationships through proactive communication and account reviews; understand customer operational needs and resolve escalations quickly.
• Fleet Program Administration:
  Help and deliver regular reporting to customers; support the operations team to ensure correct tracking of assets, coordinate shipments, transfers, receiving, and documentation, operational & technical coordination, provide repair estimates, updates, and completion notifications, track turnaround times and ensure SLA compliance.
• Reporting & Program Performance:
  Prepare and deliver fleet performance reports; support billing accuracy and invoice review; identify opportunities for program improvement and expansion; partner with leadership to support renewals and new opportunities; participate in customer meetings and program presentations; identify cross-sell opportunities across Sunbelt's Power portfolio; perform any tasks required for customer satisfaction and success of the fleet management program.

Education & Experience:

• 5+ years in account management, service coordination, or equipment operations
• Power Distribution or Power & HVAC, commissioning, data center experience strongly preferred
• Familiarity with load banks and electrical testing equipment is a plus
• Wynne system and CRM experience ideal
• Strong organizational, communication, and problem-solving skills

Competencies:

• Customer Focus
• Technical Aptitude
• Detail Orientation
• Collaboration
• Problem Solving
• Success Measures / KPIs
• Customer satisfaction and retention
• Growth within assigned programs
• SLA compliance

Base Pay Range: $74,509.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit  for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.