Sales Support Manager

Job Title:
Sales Support Manager

Cuisine Solutions is the world's largest "sous vide" manufacturer, a well-established manufacturing business with domestic and international facilities. With us, you'll discover a culture of curiosity and collaboration that challenges the traditional food space with technology that allows for consistent quality, lower risk of contamination and less waste.

We look for people who are passionate about food, who are creative and comfortable working with a diverse team of talent. Join us in a career of innovative solutions in the food business, providing and creating products tailored to every customer with high regard for quality and reliability.

• Minimum 3-5 years progressive experience serving in a Sales Support role.
• Minimum 1-2 year experience managing a team of 5-10 people.
• Knowledge of food services, food manufacturing industry and best practices preferred.
• Ability to interact effectively with all levels of management and customers in a courteous and professional manner.
• Ability to analyze goals, interpret needs, and support requests from multiple Sales teams.
• Ability to demonstrate excellent and effective verbal and written communication skills.
• Ability to multitask and work cross-functionally as needed.
• Ability to demonstrate strong analytical and problem-solving skills.
• Great organizational skills and comfortable managing internal and external customer communications.

• Bachelor's degree in business administration or related field.
• Proficient knowledge of Office 365 apps, particularly Excel.

• Identifies process improvements to reduce errors and minimize business risks.
• Partners with the Sales, Logistics, Planning, QA, Business Operations, HR, Accounting, and Culinary teams to meet and streamline coordination process.
• Manages process to set up and maintain pricing contracts.
• Updates, maintains, and reviews price lists based on established pricing structures in various customer platforms.
• Maintains and manages Customer Classifications, Price Groups, Pricing/R&D Requests and other Sales-related processes in CRM/ERP systems.
• Monitors competitors' activities and recommends changes in product offerings or pricing to respond to competition.
• Provides customer sales reports, sales forecasts, and budgets for assigned sales channels.
• Prepares reports on sales KPI's and progress toward goals for sales account managers, which may include gathering data from multiple sources such as customer records, ordering patterns and/or marketing campaigns.
• Generates ad hoc reports for management review as requested.
• Attends assigned quarterly and yearly sales meetings.
• Provides overall escalation support when needed to the Sales Support team for issues that require operational improvements from other teams.
• Manages the team's schedule to ensure that they are meeting their daily and weekly goals.
• Ensures the team stays compliant with company policies and procedures.
• Establishes sales-related goals and quotas for team members, providing training in established SOP's, and regularly reviewing Sales Support's team performance to identify trends and potential improvements and efficiencies in deliverables.