Night Shift Airport Passenger Service & Gate Agent Job Sterling area,Virginia USA,Customer Service/HelpDesk

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PART TIME Manual Labor Sterling, VA, US

Salary Range: $19.00 To $19.00 Hourly

Summary / Objective

Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers.

Essential Functions

Working at the front counter assisting passengers with check-in. Using the airline system, issue tickets, create or change reservations and provide flight information. Solve ticket-related travel problems.
Check-in passenger baggage using the airline internal baggage system. Provide assistance and handle baggage claims for inbound and outbound flights.
Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.

Competencies

Teamwork Orientation
Stress Management
Ethical Conduct
Good Communication
Customer/Client Focus

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates at an airport setting (inside terminal).

Physical Demands

This position is very active and requires standing or walking constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend or twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lifts and/or moves up to 70 pounds or more.

Position Type and Expected Hours of Work

11:00 PM - 6:00 AM - Including Weekends and Holidays. Spanish speaker preference.

Travel

No travel is expected for this position.

Required

Education and Experience

High school diploma or GED.

Additional Eligibility Qualifications

Must exhibit exceptional customer service.
As a condition of employment, employee must successfully complete a background investigation.
Must be able to read, write and speak English.
Maintain a relationship with both employees and clients.
Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
Must be able to read and understand all operating and airport procedures and instructions.
Must be able to handle the pressure of working with high volume general public (constantly to occasionally depending on assignment).

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