Dispatcher,Customer Service/HelpDesk Job Sterling area,Virginia USA,Customer Service/HelpDesk

Job Title

Job Description

Summary/Objective:
Responsible to deliver the services requested by the airline, by assigning a wheelchair agent to the passenger and report all services to the station.

Essential Functions:

Review airline requests and employee list for the day/shift

Follow up on client's request (airlines and passengers)

Assign the agents to provide the wheelchair services and complete the format needed to account for all services

Report and deliver the passenger list/employee assigned to each service, to the supervisor or administrative assistant.

Ensure all employees follow security procedures for each entity, such as TSA and CBP.

Report to the supervisor any issue related to the staff, passengers or clients.

Make sure all the wheelchairs are account for and placed in the assigned location.

Competencies:

Teamwork Orientation
Stress Management/Composure
Ethical Conduct
Good Communication
Customer Service
Leadership

Supervisory Responsibility:
This position coordinates the team of wheelchair agents.

Work Environment:
This job operates in a professional airport environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds or more.

Position Type and Expected Hours of Work:
This is a full-time or part-time position. Shifts could change at any time

Dispatcher, Customer Service​/HelpDesk

Dispatcher, Customer Service/HelpDesk