Customer Service Representative

Compensation Range: $12.77 to $13.50 hourly –

Location:

45715 Old Ox Rd, Sterling, VA 20166, United States.

We are looking for a friendly, motivated Customer Service Representative to be the face of U‑Haul’s exceptional service, helping customers on their journeys and maintaining equipment.

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Perform other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and the ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves or shields may be required. The work requires physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs.

(assisted or unassisted).

U‑Haul is an equal‑opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. U‑Haul will not hire or re‑hire individuals who use nicotine products in the states where we decline to hire nicotine users:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.