Customer Service Rep

Customer Service Representative (CSR) – Second Shift (B)

Location: Sterling, VA (Onsite)

Schedule: Monday–Friday, 2:00 pm–10:30 pm

Pay: $22.50/hr

We are seeking a dedicated Customer Service Representative to join our Contact Center team. In this role, you'll be the vital link between our customers and our business, providing outstanding service and solutions to every inquiry.

• Serve as a liaison for customers regarding service, product inquiries, and problem resolution.
• Efficiently manage a high volume of tickets, demonstrating excellent time management and prioritization.
• Partner closely with a designated team member to support daily operations, ensuring smooth workflow.

• Strong background in customer service, preferably in a call/contact center environment.
• Proven ability to multitask and remain detail-oriented in a fast-paced setting.
• Exceptional communication skills with confidence in interacting with both clients and technicians.
• Strong critical thinking skills and ability to tackle challenges proactively.

• Competitive pay
• Consistent second shift schedule—no weekends!
• Opportunity to grow with a supportive team

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice () .

Kelly Services is proud to be an Equal Employment Opportunity and Affi­ mative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.