Friendly & Outgoing Customer Service Rep

Now Hiring: 1st Shift Customer Service Representative (CSR) – $22.50/hr

Location:

Sterling, VA

Schedule:

Monday–Friday, 7:00 am – 3:30 pm

Be the Friendly Voice that Makes a Difference!

Are you passionate about helping people and creating positive experiences? We’re looking for a dynamic Customer Service Representative to join our busy Contact Center in Sterling, VA. If you thrive in fast-paced environments, have a knack for solving problems, and are ready to make every interaction count, this opportunity is for you!

• Serve as the first point of contact for customers via inbound and outbound communication
• Resolve product and service inquiries with professionalism and care
• Manage a high volume of service tickets with superior organizational and time management skills
• Support both your designated team member and the wider operations, ensuring seamless service

• Strong background in customer service—your experience and attitude set you apart!
• Detail-oriented multitasker who’s calm under pressure and thrives in a busy setting
• Excellent communicator, able to confidently interact with clients, customers, and technicians alike
• Previous experience in a medical setting (medical receptionist, scheduler, etc.) is a MAJOR plus!
• Track record of longevity in prior roles—commitment and reliability matter!

• Competitive pay: $22.50/hr—your hard work is valued here!
• First shift schedule—enjoy your evenings!
• Friendly, team-focused environment with opportunities for learning and growth
• Make a direct impact by helping clients and supporting vital operations

Let’s make great things happen together in Sterling, VA.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. More information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.