Dispatcher, Customer Service​/HelpDesk

About Wheels Onsite USA:

Wheels Onsite is the leader in Alloy Wheel Reconditioning servicing customers across the United States. Recognized eight times by INC 5000 as one of the fastest-growing companies in the country, we pride ourselves on delivering premium wheel repair services while creating a fun, dynamic work environment.

• Schedule: Monday - Friday, 8:00 AM - 5:00 PM
• Benefits:
  • Health, dental, vision, and life insurance
  • 401(k) matching
  • Paid time off
• Training Provided
• A fast-paced, team-oriented environment where your contributions make a real impact.
• Opportunities for growth and professional development within a rapidly growing company.

• Answer incoming service calls and provide top-tier customer service.
• Schedule and monitor technician service appointments to ensure timely service delivery.
• Dispatch service technicians according to their schedules.
• Manage customer accounts and ensure satisfaction with our services.
• Resolve customer issues in a prompt, courteous, and professional manner.

• Excellent interpersonal and communication skills.
• Customer service experience with a strong ability to interact with diverse customers.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong problem-solving and multitasking skills.
• Attention to detail and excellent organizational abilities.
• High school diploma or equivalent (preferred).
• Ability to reliably commute to Sterling, VA (or willingness to relocate).

Job Type: Full-time

Work Location: In-person in Sterling, VA