Senior AV Field Engineer

About Diversified

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

A Senior Field Engineer (SFE) will focus on commissioning complex AV systems. Commissioning involves the testing and fine tuning of all the equipment in the system to ensure it is working well, independently and as a system, per the design intent. The SFE will travel to the customer’s site, and ensure the system is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed.

This position will mentor other FE’s and assist other FE’s through remote online support.

The Territory covers Virginia, Maryland, & DC: as such, candidate must reside in, or be willing to relocate to that Territory.

• Lead the commissioning effort of large and/or complex projects greater than $750k as the technical expert on site or remotely, providing training, support, and ongoing development of other FEs.
• Implement and train other field engineers and install technicians on how to implement system installations and commissioning according to the quality checklist.
• Create, manage, and communicate on-site progress and roadblocks by aggregating team reports and passing them forward to PM and/or client regularly.
• Support projects remotely, accessing and commissioning AV systems by utilizing local support personnel.
• Troubleshoot advanced technical issues by tracing signal flow and engaging the appropriate parties to assist in resolving the issue.
• Configure AV network and coordinate client network.
• Create and modify DSP files for complex divisible systems with an emphasis on AEC optimization for videoconferencing and coordinating control objects with programmer.
• Contribute lessons learned feedback to the install, design, and pre-sales engineering teams to constantly improve system designs, product selection, and implementation.
• Archive configuration and programming files with appropriate labeling to increase the efficiency and effectiveness of the service team and adapt previous configurations for new projects to increase efficiency.
• Maintain and grow certifications and technical knowledge.

The field aspect complicates commissioning a system. The SFE needs to have a high level of knowledge on a wide variety of equipment and different manufacturers. Deep understanding of audio, video, control and networking systems is important. This position requires coordination with a wide variety of stakeholders to ensure success. Providing training and support for other FE’s and for the most complex systems and tasks requires a very experienced person with exceptional people skills.

The SFE typically will be working alone after the installation is substantially complete, but still will coordinate with other team members to ensure a smooth project completion and good communication. Project managers,…