Service Station Attendant

Description

This position is responsible for providing excellent customer service, servicing, and repairing vehicles. Promotes company and branch location employee cohesiveness through effective communication, teamwork and shared services, as well as provides maximum service to members and patrons.

• Coordination of vehicle service scheduling, maintenance and delivery
• Responsible for examining and determining need for vehicle repairs; also responsible for all lubrication, light mechanical work and tire repair and maintenance as qualified
• Responsible for cleaning and maintenance of Cardtrol/pump area as qualified
• Responsible for ensuring that interior and exterior of service station facility is neat, clean and in good condition and report to supervisor any issues that may need resolution
• Promote new products and services to customers; assist with stocking, inventory and advertising of all products
• Perform customer check out using point of sale system and/or writing tickets
• Assist in the cleaning and maintenance of the shop work area as qualified
• Provides excellent customer service by managing difficult or emotional situations, responding promptly to customer needs, resolving questions, complaints and concerns immediately and meeting commitments
• Effectively communicates by verbal and written means with customers, employees and management
• Maintains and promotes safety awareness; follows safety policies, procedures and reporting requirements
• Complies with all state and federal laws, codes and regulations
• Present a clean and professional appearance
• Employee is required to perform all other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, demands and environments described below are representative of those an employee encounters while performing the essential functions of this job. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must have basic computer operation experience. Willing to seek out and attend additional continuing education, seminars, classes or other job-related education requirements or opportunities.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must be able to think quickly and perform a mental assessment of workplace hazards, take appropriate precautions, and choose appropriate PPE as dictated by need, regulation, and labeling.

While performing the duties of this Job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; taste or smell; stand; walk; sit and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move over 100 pounds.

The employee may frequently need to climb ladders (may range from 20’ to 180’) and stairs. This may include structural ladders as well as climbing into applicator rig, large vehicles, and/or tractors. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employees…