Care Team Manager

Description

On-site
• Sterling, Virginia
• Pharmacy Operations, Mosaic Pharmacy Service

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.

RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.

Reporting to the VP of Operations/PIC, you will lead the day-to-day operations of Mosaic's pharmacy care team, directly managing the Lead Pharmacist, Pharmacy Tech Supervisor(s), and Lead Technicians, with indirect oversight of the broader care team.

In this role, you will help Mosaic build repeatable processes and drive staffing, training, workflow, and performance results across a fast-paced, scaling healthcare operation.

Your work directly supports Mosaic's members by ensuring the care team delivers timely, accurate medication delivery and a consistently high standard of pharmacy care.

The care team is the branch of Mosaic Pharmacy that interfaces directly with patients and providers to provide essential patient care management to Mosaic Pharmacy members in a closed-door setting.

• Leads and manages the Lead Pharmacist, Pharmacy Tech Supervisor(s), and Lead Technicians, providing direction, coaching, and accountability, and builds a strong bench of front-line leaders.
• Owns hiring, onboarding, training, and performance management for the full care team, partnering with HR and Learning & Development on scalable training programs.
• Establishes and enforces workflow processes across areas including data entry, initial pharmacist verification, inbound/outbound phones, insurance adjudication, and more, and partners with the Production Manager to meet shipment date goals
• Oversees coordination with assisted living facilities for new resident onboarding, daily and STAT orders, and cycle prep.
• Partners with the Call Center Manager to ensure SLA compliance and timely resolution of patient, provider, and staff issues.
• Partners with the VP of Operations/PIC to establish and monitor productivity and financial KPIs, including overtime, per-patient shipments, and rework.
• Analyzes operational metrics and staffing models to identify trends and staffing gaps and provides input on staffing budgets and resource planning.
• Partners with the Pharmacy Quality and Compliance Manager on root cause analysis and corrective action plans, and supports a culture of regulatory compliance with BOP, Medicare, LTC, state, and federal requirements.
• Manages on-call pharmacist scheduling to support Mosaic's 24/7 pharmacist coverage and provides backup coverage for after-hours escalations.
• Fosters a positive, accountable team culture that supports staff engagement and retention across a team of this size.

• Bachelor's degree required; degree in a healthcare, business, or related field preferred.
• Demonstrated experience managing a large, multi-disciplinary healthcare or operations team spanning both leaders and front-line staff; experience managing large teams strongly preferred.
• Demonstrated ability to direct, coach, and mentor a team of leaders and front-line staff, with strong problem-solving skills and sound, timely decision-making.
• Excellent written and verbal communication skills, with the ability to communicate effectively across leadership, peers, and staff.
• Working knowledge of, or ability to quickly learn, relevant regulatory frameworks (BOP, Medicare, LTC, state, and federal pharmacy regulations).
• Proficient with Microsoft Office (Excel, PowerPoint, Word); comfortable learning and standardizing use of pharmacy operations systems.
• Comfortable operating in a growing, evolving organization where processes and team structure continue to scale.
• Available for…