Operations Support Specialist, IT​/Tech

Job ID325367

Job Title:

Operations Support Specialist Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start:
Top Secret Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Local*
*
* The Opportunity:

CACI is seeking a skilled and motivated Operations Support Specialist to provide critical operations support for our globally deployed signal processing systems and their related applications. The ideal candidate will offer technical support for Linux, Cisco, and other proprietary systems. They will play a key role in managing the network connections during system deployments, troubleshooting when issues arise, and act as a point of contact during software maintenance and other events.

This position requires networking expertise, strong communication skills, the ability to multi-task during high work volume times, and a knack for quickly diagnosing and resolving issues. The successful candidate will need a holistic understanding of both the individual components and the system as a whole to ensure that all parts work together efficiently and effectively.

Note:

This is NOT a teleworking role. Daily activities are onsite work only.

Responsibilities:

Deliver comprehensive support for global systems and associated applications across the program

Provide technical assistance for Linux, Cisco, and various proprietary systems

Support current and upcoming software migrations, including RHEL updates

Contribute to the planning, execution, and troubleshooting of software release lifecycle processes

Act as a liaison between technical and non-technical stakeholders

Engage in professional and inquisitive communication via phone, email, and chat platforms

Identify, report and communicate all known issues to the appropriate personnel

Provide operational updates when necessary (daily/weekly/monthly reports)
Effectively manage multiple tasks during periods of high workload; document issues via JSM, troubleshoot, and communicate efficiently

Rapidly diagnose and either resolve or escalate issues based on their type and severity

Recognize potential risks and create strategies to mitigate them, utilizing the Change Control Process, as necessary

Train, educate, and mentor team members on troubleshooting and triaging complex systems engineering problems

Ensure all operational reporting is completed in accordance with service level agreements and program expectations

Efficiently manage and prioritize reported/discovered issues, escalate when necessary, and maintain a focus on system availability

Occasional overtime and on-call support may be required

Qualifications:

Required:

Active Top Secret, with SCI eligibility (TS/SCI preferred)
Bachelor’s degree in Computer Science, Systems Engineering, Information Technology, or a related field

Minimum 5 years of related experience

Security+ certification, or the ability to obtain it within 90 days of employment

Demonstrated experience with Linux, Cisco, and other proprietary systems

Robust understanding of network protocols, server administration, and storage solutions

Experience with computer networking devices (routers, switches, firewalls)
Capability to thrive in a fast-paced environment with evolving priorities

Exceptional problem-solving and analytical skills

Strong communication and interpersonal skills

Ability to train and mentor team members

Desired:

Relevant certifications (such as CompTIA Linux+, Cisco CCNA, RHCE/RHCSA) are preferred

Knowledge of programming languages and scripting

Familiarity with containerization technologies

Prior Military service and/or experience working with Military Service groups

Experience with ticketing systems such as Remedy, Jira Service Management, Confluence, or Service Now Experience  with SIGINT data processing/technology

High comfort level working with technology in a fast-paced environment

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI…