Monitoring and Support Specialist

The Opportunity

Job Title:

24/7 Application Monitoring and Support Specialist

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

CACI is seeking a dedicated and proactive 24/7 Application Monitoring and Support Specialist to join our Makalu team. In this role, you will be responsible for ensuring the continuous availability and performance of our applications by monitoring systems, providing user support, and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting Chat Surfer and Bodhi Applications.

• Continuously monitor application performance and system health using monitoring tools and dashboards.
• Identify and respond to alerts and notifications in a timely manner.

• Provide timely and effective support to users experiencing application issues.
• Document user issues and track them to resolution, ensuring a positive user experience.
• Communicate with users to gather detailed information about issues and provide clear instructions for resolution.

• Quickly diagnose application issues and perform initial troubleshooting.
• Resolve common issues independently and escalates complex issues to the development and sustainment teams with detailed information and context.
• Work with cross-functional teams to ensure issues are resolved efficiently and effectively.

• Liaise with application developers and sustainment engineers to provide feedback on application performance and identify areas for improvement.
• Assist in the deployment and testing of application updates and patches.

• Maintain accurate records of monitoring activities, incidents, and resolutions.
• Generate reports on application performance and incident trends for management review.

• Provide clear and concise communication to stakeholders regarding application status, incidents, and resolutions.
• Collaborate with team members and other departments to ensure alignment and effective issue resolution.

• Active and current TS/SCI with polygraph
• Bachelor’s degree in Information Technology, Intelligence, or a related field (or equivalent experience).
• Minimum of 5 years of experience in application monitoring, software development, user support, or a related role.
• Strong understanding of application performance monitoring and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work rotating shifts, including nights, weekends, and holidays.

• Relevant certification (Security+) is encouraged

There are a host of factors that can influence final salary including geographic location, federal contract categories and wages, prior experience, skills, education and certifications. Our employees value the flexibility that allows them to balance quality work and personal life. We offer competitive compensation, benefits and learning and development opportunities. Our benefits include healthcare, wellness, financial, retirement, family support, continuing education, and time off.

$70,800 - $148,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.