Operational User Support Specialist

Job Title:

24/7 Operational User Support Specialist

Job Category:
Intelligence

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

Join the team as a 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission-critical. We need your expertise to keep our vital Intelligence Applications like Chat Surfer and Bodhi running smoothly around the clock!

• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real-time through first-line troubleshooting of software issues
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and Maintain applications across multiple domains including our coalition support environments
• Keep Intelligence Tools running when users need them most
• Apply your operational knowledge to help users maximize these powerful applications
• Quickly diagnose and resolve issues before they impact mission success
• Communicate complex technical concepts clearly to intelligence professionals
• Contribute valuable field expertise to enhance future software development

Required:

• Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Customer Service Mindset
• Outstanding Problem-Solving Abilities and Communication Skill
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays

Desired:

• Experience with Grafana, Kibana, or similar monitoring tools
• Familiar with Chatsurfer and Bodhi applications
• Software Testing Experience
• Secuirty+ Certification

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: $78,700 - $165,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.