Multi-INT Mission Operations Engineer and Tools Trainer Security Clearance

Position: Multi-INT Mission Operations Engineer and Tools Trainer with Security Clearance
Job Title:

Multi-INT Mission Operations Engineer and Tools Trainer Job Category:
Engineering Time Type:
Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type:
Regular Percentage of

Travel Required:

Up to 25% Type of Travel:
Local *
*
* The Opportunity:

* We are seeking an enthusiastic and skilled Mission Operations Engineer/Systems Engineer to join our team working on the Makalu contract.

* This role involves supporting, promoting, and enhancing mission- critical applications that provide Situational Awareness and Collaboration capabilities. Responsibilities:
* The ideal candidate will have a strong background in operations, excellent communication skills, and the ability to bridge the gap between technical teams and end-users in the Intelligence Community and military.

* On team Makalu, Mission Operations Engineers (MOEs) are an integral part of the development team.

* Experienced intelligence analysts with strong analytic and communication skills are encouraged to apply.

* Support to ongoing engineering and training related for Bōdhi, a cutting-edge situational awareness tool, and Chat Surfer, a DoD and IC collaboration tool, supporting watch floor activities and significant event monitoring. Travel:
This position may include up to 25% travel in support of in-person training efforts to both CONUS and OCONUS locations.
* Providing user support via chat, phone, or user tickets.

* Testing new capabilities as well as regression testing as needed.

* Leverage your analytical and operational experience to integrate.

* Bōdhi/Chat Surfer/MOST/WTSD into operations supporting various missions across the IC and DoD.

* Conduct in-depth training courses that includes demonstration, lecture and hands-on approaches for students at factory and CONUS/OCONUS customer locations.

* Introduce and integrate Bōdhi/Chatsurfer/MOST into a broad range of unique customer mission sets.

* Work closely with Makalu's software development team to provide feedback and influence how new features are developed.

* Conduct briefings and provide demonstration support to various IC and DOD customers as requested by the program. This may include community seniors and military officers.

* Update training materials to reflect Bōdhi /Chatsurf er/MOST's latest features.

* Capture customer requirements and feedback for possible inclusion in future development efforts.

* Assist in testing new features and updates, providing an operational perspective.

* Document user feedback and operational insights to guide product improvements.

* Create and Update Operational views as needed.

* Create and Update Videos for Bōdhi /Chat Surfer/MOST.

Qualifications:

Required:

* Active TS/SCI clearance with a polygraph.

* Typically requires a University Degree (BA/BS) or equivalent and 5+ years of related military and/or government professional experience supporting a cryptologic mission.

* Ability and willingness to support the travel requirement of up to 25%; in addition, local travel to customer locations.

* Minimum two years' experience performing analytical work in the Intelligence Community.

* Prior trainer/instructor experience.

* Previous experience supporting both DoD and Intelligence Community customers, to include interactions with community seniors and military officers

* Strong organizational skills and attention to detail.

* Strong oral and written communications skills.

* Will be expected to brief and contribute to written documentation.

* Proven, detail-oriented analytical and critical thinking skills.

* Ability to work with and support end users with varying levels of technical competence.

* Team player with the ability to also work independently and with limited supervision.

* Understanding of IC/military operations. Desired:
* Experience with Bōdhi, Chat Surfer, FADE.

* Background in adult learning and/or instructional systems design.

* Experience in the creation of training materials.

* Familiarity with or prior experience supporting software development activities.

* Knowledge of Geospatial Information Systems (GIS).

* Prior experience using JIRA software.

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