Technology Operations Engineer II

Sallie Mae is dedicated to supporting students in their educational journey.

The Technology Operations Engineer II will be responsible for ensuring the smooth functioning of our technology systems and infrastructure.

• Assist in the implementation, maintenance, and support of technology systems, including hardware, software, networks, and telecommunications.
• Monitor the performance and availability of technology systems, identifying and resolving issues in a timely manner to minimize downtime and disruptions.
• Participate in technology projects, assisting with planning, implementation, and testing activities.
• Contribute to the development and enforcement of technology operations policies, procedures, and standards to ensure consistent and secure operations.
• Assist in the development and execution of disaster recovery and business continuity plans for technology systems.
• Provide technical support and guidance to end-users, troubleshooting technology issues and escalating problems as needed.

• Strong knowledge of technology infrastructure, including hardware, software, networks, and telecommunications systems.
• Familiarity with ITIL framework and best practices for technology operations.
• Experience with incident management, problem management, and change management processes.
• Strong analytical and problem‑solving skills, with the ability to identify and resolve technology issues effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
• Detail‑oriented with strong organizational and multitasking abilities to manage multiple tasks and priorities.

• Bachelor’s degree in computer science, information technology, or a related field.
• 3 years of experience in technology operations or a similar role.
• Experience with Apple devices, Apple operating systems, JAMF and cloud computing.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job.

• Competitive base salaries
• Bonus incentives
• Generous PTO, floating holidays, and 12 federal holidays observed
• Support for financial well‑being and retirement 401(k) with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more
• Employer‑paid short‑term/long‑term disability and basic life insurance
• Flexible hybrid working arrangements
• Paid parental leave and adoption reimbursement programs
• Free access to on‑site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), health advocacy services, and wellness program with financial incentives
• Tuition reimbursement and family scholarship programs
• Career development and training opportunities

Sallie Mae is proud to be an equal‑opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756‑2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.