Monitoring and Support Supervisor

Job Title:

24/7 Application Monitoring and Support Supervisor

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

CACi is seeking a dedicated and proactive 24/7 Application Monitoring and Support Specialist/Manager to join our Makalu team. In this role, you will be responsible for ensuring the continuous availability and performance of our applications by monitoring systems, providing user support, and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting Chat Surfer and Bodhi Applications.

• Create 24/7 Shift Schedule and manage staff coverage and any leave

• Manage 5-person team including personnel management tasks like timesheets, performance reviews, hiring support, etc.

• Continuously monitor application performance and system health using monitoring tools and dashboards.
• Identify and respond to alerts and notifications in a timely manner.

• Provide timely and effective support to users experiencing application issues.
• Document user issues and track them to resolution, ensuring a positive user experience.
• out issues and provide clear instructions for resolution.
  
  - Communicate with users to gather detailed information ab

• Quickly diagnose application issues and perform initial troubleshooting.
• Resolve common issues independently and escalate complex issues to the development and sustainment teams with detailed information and context.
• Work with cross-functional teams to ensure issues are resolved efficiently and effectively.

• Liaise with application developers and sustainment engineers to provide feedback on application performance and identify areas for improvement.
• Assist in the deployment and testing of application updates and patches

• Maintain accurate records of monitoring activities, incidents, and resolutions.
• Generate reports on application performance and incident trends for management review.

• Provide clear and concise communication to stakeholders regarding application status, incidents, and resolutions.
• Collaborate with team members and other departments to ensure alignment and effective issue resolution.

Required:

• Active and current TS/SCI with polygraph
• Bachelor’s degree in Information Technology, Intelligence, or a related field (or equivalent experience).
• Minimum of 5-7 years of experience in leadership, application monitoring, user support, or related roles.
• Demonstrated leadership experience
• Strong understanding of application performance monitoring and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work rotating shifts, including nights, weekends, and holidays.

Desired:

• Relevant certification (Security+)

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior…