Technology Operations Engineer II

When you join Sallie Mae, you become a champion for all students.

The Technology Operations Engineer II will be responsible for ensuring the smooth functioning of our technology systems and infrastructure.

• Assist in the implementation, maintenance, and support of technology systems, including hardware, software, networks, and telecommunications.
• Monitor the performance and availability of technology systems, identifying and resolving issues in a timely manner to minimize downtime and disruptions.
• Participate in technology projects, assisting with planning, implementation, and testing activities.
• Contribute to the development and enforcement of technology operations policies, procedures, and standards to ensure consistent and secure operations.
• Assist in the development and execution of disaster recovery and business continuity plans for technology systems.
• Provide technical support and guidance to end-users, troubleshooting technology issues and escalating problems as needed.

• Strong knowledge of technology infrastructure, including hardware, software, networks, and telecommunications systems.
• Familiarity with ITIL framework and best practices for technology operations.
• Experience with incident management, problem management, and change management processes.
• Strong analytical and problem‑solving skills, with the ability to identify and resolve technology issues effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
• Detail‑oriented with strong organizational and multitasking abilities to manage multiple tasks and priorities.

• Bachelor's degree in computer science, information technology, or a related field.
• Three years of experience in technology operations or a similar role.
• Experience with Apple devices, Apple operating systems, JAMF, and cloud computing.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the essential functions of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his or her expertise in performing the function, or only a limited number of employees are available to perform that function.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process.

To request an accommodation please call  and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.