Temp Tech Support

Job Title:

Temp Tech Support

Job Description

This temporary Technical Support role provides front-line phone and on-site support for all computer users at the Dulles branch office. The position serves as the first point of contact for Help Desk requests, manages user accounts, maintains core systems and applications, and supports a wide range of Microsoft and other enterprise technologies. The role requires strong troubleshooting skills, clear communication, and thorough documentation to support IT compliance and ensure a reliable, user-friendly technology environment.

Responsibilities

+ Provide phone and on-site technical support to all computer users at the Dulles branch office.

+ Serve as the first line of technical support for all Help Desk calls, ensuring timely and professional resolution.

+ Track and enter all Computer Service Requests and Computer User Change Requests in the custom tracking system.

+ Update the status of all Computer Service Requests and Computer User Change Requests to maintain accurate and current records.

+ Support the company intranet site, including basic maintenance and troubleshooting.

+ Assist in overseeing custom database projects, providing technical support and coordination as needed.

+ Order IT supplies and equipment as directed, ensuring timely procurement and inventory accuracy.

+ Install or modify hardware and software equipment as directed to meet the evolving needs of the organization.

+ Create and terminate user accounts in accordance with established procedures and security policies.

+ Perform and/or oversee software and application installations and upgrades across user systems.

+ Add or upgrade hardware components such as disk drives, printers, and related equipment as requested.

+ Perform Active Directory maintenance, including user and group management and related administrative tasks.

+ Troubleshoot and resolve issues across all information systems within the organization, escalating when appropriate.

+ Maintain rigorous documentation for all tracking and reporting activities relevant to IT compliance requirements.

+ Utilize Help Desk ticketing software to log, manage, and resolve incidents and service requests.

+ Support and troubleshoot Microsoft 365 applications and services, including Teams, SharePoint, Intune, and Azure AD.

+ Assist with the configuration and support of EDR solutions and other security tools as required.

+ Collaborate with peers, management, contractors, and vendors to resolve issues and support ongoing IT initiatives.

+ Contribute to end-user training and guidance to help develop a self-sufficient, technology-enabled culture.

+ Manage high-priority projects from start to completion, documenting all steps and communicating progress clearly.

Essential Skills

+ Prefer 3+ years of customer service experience in a technology-assisted environment.

+ Demonstrated ability to communicate clearly and effectively with peers, management, members, contractors, and vendors with a positive attitude.

+ Proficiency with Microsoft 365 applications and services, including Microsoft M365, Microsoft Teams, Microsoft SharePoint, Microsoft Intune, and Microsoft Azure AD.

+ Strong working knowledge of Windows 11 operating systems.

+

Experience with Active Directory administration and maintenance.

+ Ability to diagnose and resolve basic technical issues across desktops, laptops, mobile devices, and networked systems.

+ Understanding of basic networking concepts, including DNS, DHCP, email, HTTP, SSL, OSI model, and TCP/IP.

+ Hands-on experience with Help Desk ticketing software such as Cherwell, Zendesk, or Service Now.

+ Ability to explain complex IT concepts in simple, user-friendly terms.

+ Strong documentation skills, especially for tracking, reporting, and IT compliance requirements.

+ Ability to manage high-priority projects while documenting all steps from initiation through completion.

+ Motivation and ability to take initiative with minimal follow-up and supervision.

+ Working knowledge of mobile devices and management (Android and iOS) with enterprise MDM tools.

+ Ability to troubleshoot and support network devices and related technologies.

+ Help desk support…