Field Service Engineer

Job ID327823

Job Title:

Field Service Engineer Job Category:
Engineering and Technical Support Time Type:
Full time Minimum Clearance Required to Start:
Top Secret Employee Type:
Regular Percentage of

Travel Required:

Up to 75%
Type of Travel:
Local*
*
* The Opportunity:

CACI is seeking an Field Service Representative (FSR) to build, maintain USSF systems. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide instruction to military hosts on an as needed basis.

Responsibilities:

As a Field Service Representative (FSR) you will be the primary frontline responsible technical support for our deployed ecosystem of USSF SATCOM systems. You will support tasks at various OCONUS locations. This role requires the ability to “fly” on short notice to assist with maintaining multiple deployed systems globally.

Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware and software issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper  this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly.

Approximately, 50% of time will be OCONUS:

Work with military clients to fully understand their operational needs and issues.

Effectively manage time to respond to service calls in a timely fashion.

Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.

Performs small scale (move, adds, or changes of client's) equipment as needed.

Troubleshoot and resolve technical issues as they occur.

Provide basic system administration training to technical users.

Remotely monitor health and status of deployed systems

Support logistics operations and aide with asset management responsibilities

Assist with management of spare pools to ensure availability and accountability

Manage and control forward deployed system spares inventory

Escalate any hardware issues or system outages to leadership immediately

Assist with ticket management, and track all known hardware issues within Jira ticketing system

Perform preventative maintenance checks and services (PMCS)
Conduct hardware replacements and/or upgrades

Monitor and maintain system hardware and software

Troubleshoot any technical problems or issues to determine possible solutions

Conduct and/or assist local unit with site surveys (for future system installation)
Conduct refresher training for operators, when necessary

Support customer operations and system administrator personnel

Qualifications:

Required:

CompTIA Security+ certification

Ability to troubleshoot complex hardware and network issues

Experience maintaining hardware systems, SATCOM terminal, including cable repair

Windows OS and Linux System Administration expertise

Physically able to travel OCONUS, travel and conduct the physical actions necessary to include lifting, racking and stacking equipment

Must have U.S. Passport with at least one year until expiration

Must work well within a team environment, have good interpersonal skills, and ability to work effectively with customers and OEM vendors (for example: vendors for sensor systems and vehicle platforms)
Desired:

Working in foreign locations, either on-economy or military base housing

Prior Military or DoD experience

Previous experience as a Field Support Representative Experience maintaining servers, network and/or communication, SATCOM terminal equipmentSIGINT background

College Degree or applicable technical certifications

Program Mission focused approach to representing the USSF Program Travel:
Overseas required: 50-75%
Clearance:
Active TS/SCI required

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety…