Change Management Quality Assurance Analyst

Job ID309161

Job Title:

Change Management Quality Assurance Analyst Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Local*
*
* The Opportunity:

We are seeking a detail-oriented Change Management Quality Assurance Analyst to ensure the successful implementation of organizational changes. The successful candidate will work closely with project teams to assess, monitor, and improve change management processes while ensuring quality standards are met.

Responsibilities:

Identifies and tracks program risks and action items to closure, and assess risk and cost of changes

Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff

Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives

Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes

Utilize Service Now dashboards, tools, and techniques to report the status of the process as needed

Support measurement and reporting for weekly and monthly meetings and as required

Identify areas for improvement in practices and recommend solutions

Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution

Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)Support the Lead in efforts ensuring high performance and quality are consistent

Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIsEstablish goals and objectives for the team(s), running day-to-day operations for the assigned projects

Develop and implement quality assurance strategies and processes for change management initiatives

Conduct quality audits of change management processes, documentation, and outcomes

Collaborate with change management teams to ensure quality standards are met throughout project life cycles

Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed

Assist the lead in ensuring timely approval for all types of changes

Closely work with engineering team for evaluation of change during approval and after deployment

Closely work with project (release and deployment) team for scheduling changes, and ensure change evaluation and release planning is effectively done

Qualifications:

TS/SCI with poly required

Bachelor's degree in Computer Science, Information Technology, or equivalent experience5+ years of related work experience

Good working knowledge of the Service Management workflows and ITSM processesITIL V3 or 4 certification and training

Strong knowledge of change management methodologies and best practices

Excellent analytical and problem-solving skills

Strong attention to detail and ability to manage multiple projects simultaneously

Proficiency in data analysis and reporting tools

Excellent communication and interpersonal skills

Change Management certification (e.g., PROSCI, CCMP) preferred

Experience with project management tools and methodologies

Desired:

Advanced ITIL certifications or training

Project Management Professional (PMP) certification

Working knowledge with Service Now Experience  in leading large process improvement projects

Experience with Agile methodologies

Good understanding of product release methodologies

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have…