Field Service Engineer

The OpportunityACI is seeking a Field Service Representative (FSR) to build, maintain USSF systems. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide instruction to military hosts on an as needed basis.

Responsibilities As a Field Service Representative (FSR) you will be the primary frontline responsible technical support for our deployed ecosystem of USSF SATCOM systems. You will support tasks at various OCONUS locations. This role requires the ability to “fly” on short notice to assist with maintaining multiple deployed systems globally.

Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware and software issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation.

In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly.

Approximately, 50% of time will be OCONUS:

• Work with military clients to fully understand their operational needs and issues.
• Effectively manage time to respond to service calls in a timely fashion.
• Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.
• Performs small scale (move, adds, or changes of client) equipment as needed.
• Troubleshoot and resolve technical issues as they occur.
• Provide basic system administration training to technical users.
• Remotely monitor health and status of deployed systems
• Support logistics operations and aide with asset management responsibilities
• Assist with management of spare pools to ensure availability and accountability
• Manage and control forward deployed system spares inventory
• Escalate any hardware issues or system outages to leadership immediately
• Assist with ticket management, and track all known hardware issues within Jira ticketing system
• Perform preventative maintenance checks and services (PMCS)
• Conduct hardware replacements and/or upgrades
• Monitor and maintain system hardware and software
• Troubleshoot any technical problems or issues to determine possible solutions
• Conduct and/or assist local unit with site surveys (for future system installation)
• Conduct refresher training for operators, when necessary
• Support customer operations and system administrator personnel

• CompTIA Security+ certification
• Ability to troubleshoot complex hardware and network issues
• Experience maintaining hardware systems, SATCOM terminal, including cable repair
• Windows OS and Linux System Administration expertise
• Physically able to travel OCONUS, travel and conduct the physical actions necessary to include lifting, racking and stacking equipment
• Must have U.S. Passport with at least one year until expiration
• Must work well within a team environment, have good interpersonal skills, and ability to work effectively with customers and OEM vendors (for example: vendors for sensor systems and vehicle platforms)

Desired:

• Working in foreign locations, either on-economy or military base housing
• Prior Military or DoD experience
• Previous experience as a Field Support Representative
• Experience maintaining servers, network and/or communication, SATCOM terminal equipment
• SIGINT background
• College Degree or applicable technical certifications
• Program Mission focused approach to representing the USSF Program
• Travel:
  Overseas required: 50-75%
• Clearance:
  Active TS/SCI required

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit…