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Network Incident QA Lead | ITIL & ServiceNow
Job in
Sterling, Loudoun County, Virginia, 22170, USA
Listed on 2026-07-16
Listing for:
CACI International Inc.
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst
Job Description & How to Apply Below
CACI International Inc. is seeking an experienced ITIL Network Incident Management Quality Assurance Lead to ensure top-quality incident handling within the network operations. You will mentor QA staff, develop dashboards, and align QA processes with ITIL standards.
The role requires TS/SCI with poly, 10+ years in network operations or QA, familiarity with Service Now/Remedy, and ability to report on metrics and drive improvements in a fast-paced environment.
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