Data Center Manager, DCO

Overview

Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions.

This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery and operation of all AWS global infrastructure. We support all AWS data centers and all servers, storage, networking, power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, networking and supply‑chain specialists, security experts, operations managers and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop career paths for the employees and make updates in our internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement and hardware logistics
• Act as subject matter expert across all aspects in data center operations or fast learn new ones
• Ensure all operational KPIs and metrics are measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage large‑scale events (outages) and act as the call leader
• Manage and improve workflows and throughput for data center operations
• Recommend, document and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule coordinating absences and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve the customer experience

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

• 4+ years of Information Technology (IT) experience, or Bachelor’s degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants or production facilities

• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or other networking security certifications
• Experience with system management tools and client/server environments

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.

The base salary range for this position is 78,400.00 –  USD annually. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off and parental leave. Learn more about our benefits at .

USA, VA, STERLING – 78,400.00 –  USD annually

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