Field Service Technician

Company Description JEDA, LLC is a managed technology services provider with years of experience delivering end-to-end solutions, including design, deployment, and support for leading IT organizations. The company specializes in hyperscale data center IT Field Services and MSP that applies a focused strategy to drive strong outcomes for enterprise end users. JEDA embraces emerging technologies to offer agile, cost-effective solutions that bring measurable value to clients.

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Sr. IT Field Technician

JEDA is seeking a technically proficient Sr. IT Field Technician to support enterprise IT infrastructure deployments across commercial, data center, and customer environments. This role provides on-site customer support for smart hands, supporting server, network, and structured cabling infrastructure.

This is a full-time position ideal for candidates with strong hands-on technical skills who want long-term growth, technical advancement, and exposure to enterprise-scale IT environments. JEDA will consider both senior-level candidates and technically capable individuals with foundational IT knowledge who are motivated to grow within the organization.

Primary Responsibilities

• Install, configure, and troubleshoot enterprise IT hardware and CPE devices
• Perform rack-and-stack operations for servers, switches, routers, and related infrastructure
• Install, label, test, and document structured cabling (copper and fiber)
• Execute network patching and port mapping per engineering cut sheets and diagrams
• Troubleshoot physical (Layer
  1) and basic network (Layer
  2) connectivity issues
• Support data center operations including equipment moves, adds, and changes (MACs)
• Utilize command-line interfaces (CLI) for diagnostics, validation, and hardware testing
• Follow change management, safety, and site access procedures
• Travel to customer sites locally and nationally as required

Requirements

• Traveling up to 80%.
• Ability to lift and handle equipment up to 50 lbs.
• Ability to safely use ladders and work in elevated spaces.
• Willingness to travel locally and nationally.
• Valid U.S. driver’s license and reliable transportation.
• Must be a U.S. citizen and able to provide proof of citizenship.

Technical Qualifications (Preferred)

• Enterprise server and network hardware experience.
• Structured cabling installation, termination, labeling, and certification.
• Rack elevation planning and equipment mounting.
• Hardware diagnostics and break/fix support.
• Hyperscale Data Centers and/or AI Supercluster knowledge.
• Command-line experience (Linux, network devices, or hardware consoles).
• Data center experience (hot/cold aisle, raised floor, cage deployments).

Software

• Excel
• Word
• Visio
• AI (Grok, ChatGPT, Claude)

Work Schedule

• Day and night
• Holidays as required

Salary and Benefits

• $93,600/yr
• Health/Dental/Vision – 80% employer contribution
• 401(k)
• PTO