Help Desk Agent

Do you:

• like helping customers?
• enjoy turning a sob story into a win?
• enjoy providing Technical guidance and direction?
• enjoy testing and implementing functions of Information management systems?

The Mvix Client Success Team has a job for you! We turn clients’ days around by:

• Troubleshooting their hardware and software products, remotely
• Training clients on how to use our technology more effectively
• Testing our products to help improve them, and the client experience

If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies.

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.

We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM. This Role is in-office and reports to our HQ in Sterling, VA.

Visit our Success Stories

Requirements:

• At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment
• Strong customer service, project and time management skills
• Be well spoken and able to assist clients over the phone
• Ability to conduct webinar training sessions with the use of webcam
• Initiative and problem solving capabilities
• Good understanding of technology
• Experience with hardware and software
• Likes troubleshooting
• Above all, have the desire to learn

Why is Mvix such an exciting place to work?

• Our clients range in size from small to Fortune 100
• We serve 11 industries - no day is the same!
• Partnerships with companies like LG, Sony, and Bright Sign keep us learning and cutting edge
• We work as a team but promote the individual
• Company events on a frequent basis
• Can you take the monthly pool, air hockey, or trivia trophy?

Benefits include:

• generous PTO, sick leave and holidays
• health and dental insurance
• ongoing certification opportunities
• competitive 401k match
• flexible hours (no weekend/overnight shifts)
• gym membership reimbursement
• company-funded professional development
• life insurance
• short-term disability insurance
• tenure bonus (5yr & 10yr)
• and much more …….

Did we mention a pet friendly environment?

We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.

Schedule:

• 8 Hour Shift
• Day Shift
• This is an In office Role