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Mission-Critical SaaS Tech Support Engineer
Job in
Sterling, Loudoun County, Virginia, 22170, USA
Listed on 2026-08-21
Listing for:
Prepared911
Full Time
position Listed on 2026-08-21
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Axon is seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams on the Axon 911 platform. You’ll troubleshoot, diagnose, and resolve complex issues while partnering with Engineering to prioritize fixes and maintain high SLAs.
You will monitor performance, contribute to knowledge bases, and own escalation workflows to minimize downtime. This role offers a hybrid on-site schedule with remote Mondays, within a fast-paced, mission-driven team.
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