IT Support Analyst

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Sterling, VA, US

4 days ago Requisition

Department: ADAMS Operations / Information Technology Reporting Relationships:
Chief of Staff and Executive Director

Role

Purpose:

To support, maintain, and optimize ADAMS’ technology infrastructure, systems, and applications to ensure efficient operations across all departments and locations. The IT Systems Analyst will serve as a key resource for troubleshooting, system improvements, data integrity, and user support.

• Act as the primary administrator for the IT ticketing system (capture, categorize, track).
• Diagnose and resolve hardware, software, and network issues (Tier
  1) in a timely manner.
• Perform initial troubleshooting and elevate only when all internal resources are exhausted.

• Lead the setup and maintenance of physical and digital "shared spaces" (conference rooms, SharePoint/One Drive).
• Take ownership of the development and maintenance of the Share Drive .
• Provide on-site support for events and programs across all ADAMS locations.

• Regularly update and clean the organization’s central databases to ensure data integrity.
• Maintain a real-time digital inventory of all IT hardware, software licenses, and peripherals.
• Collaborate with Marketing to update website Q&A and technical documentation.

• Lead monthly meetings with Department Heads to assess technology and security needs.
• Conduct training sessions for staff on platform usage (Smartsheet, M365) and cybersecurity.
• Analyze system performance and recommend workflow improvements.

• Manage technical onboarding/offboarding (account provisioning, device configuration).
• Provide a Weekly Progress Report summarizing ticket status and project milestones.
• Perform additional IT-related duties and projects as assigned by management .