Security Systems Technician

Security Systems Technician – Data Center Security Operations

Wage: $70,000-$85,000/ annually

Employer: Securitas

Embedded Client: Data Center Portfolio

Location: Hybrid – Virginia, with three days per week expected on site and travel to assigned data center locations throughout Virginia and the Eastern Region as required.

POSITION SUMMARY

The Security Systems Technician is a hands‑on technical resource supporting electronic physical security systems across the data center portfolio. The position administers, troubleshoots, maintains, and improves enterprise access control, video management, intrusion detection, intercom, locking, security‑network, and related infrastructure. The role reports to the Global Program Manager, Security Design and Integration; provides advanced technical escalation; coordinates service-ticket execution; validates vendor workmanship;

supports the Senior Project Manager with security design and project delivery; and helps train peer technicians. This is a technical individual‑contributor role with no direct reports; it does not own project budgets, schedules, personnel management, or formal stakeholder governance.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Systems Administration and Technical Support: Administer, inspect, diagnose, maintain, and perform authorized repairs or configuration changes for Lenel OnGuard, Milestone XProtect, associated servers, workstations, cameras, readers, controllers, intercoms, sensors, locks, alarm devices, and supporting network infrastructure.

• Monitor system health and service queues; independently resolve complex faults and provide complete diagnostics, logs, documentation, and recommended next actions when escalation is required.

• Perform approved software, firmware, configuration, database, and device updates in accordance with change‑control, cybersecurity, and client standards.

• Maintain accurate inventories, configurations, drawings, credentials, service records, assignment instructions, and site documentation.

• Provide limited desktop and security‑application support for the DSOC when directly related to security operations or system functionality; route general corporate IT issues to the appropriate support team.

• Service Delivery and On‑Call Escalation: Coordinate daily service tickets across the technical team, support regional work assignment, verify timely acknowledgement, and follow tickets through accurate resolution within applicable KPIs and SLAs.

• Serve as the escalation point for urgent and after‑hours issues and participate equitably in the established after‑hours support rotation.

• Communicate incident status, risk, workaround, restoration, and follow‑up actions clearly to client stakeholders, employer leadership, vendors, and support teams.

• Maintain accurate technical coverage information, on‑call calendar entries, and authorized system‑access records; conduct or support quarterly access reviews.

• Project, Design, and Vendor Quality Support: Provide technical support to the Senior Project Manager for planned after‑hours work, commissioning, cutovers, expansions, decommissions, and redundancy initiatives; project governance, schedules, budgets, and stakeholder management remain with the Senior Project Manager.

• Conduct kickoff and quality‑assurance site walks with integrators; inspect installations against approved drawings, standards, labeling, workmanship, and acceptance criteria.

• Support development and technical review of CCTV, access‑control, and security‑cabling designs under the direction of the Global Program Manager, Security Design and Integration, and in coordination with the Senior Project Manager and applicable design authority.

• Support security‑network planning, installation, configuration, troubleshooting, and…