Manager Engineering Operations

Position Title:
Manager Engineering Operations

The Manager Engineering Operations is the technical lead for all data center engineering operations at one or more facilities and is responsible for the direct supervision of facility and data center engineers. He/she reports directly to the Manager Data Center Operations and is responsible for review, approval, and implementation of SOPs, MOPs, and EOPs for the site and the proper implementation and training of these procedures.

The responsibilities include oversight of general facility operations and coordination with site remote hands, security, and janitorial teams. The Manager Engineering Operations will have experience in data center mechanical, electrical, and plumbing systems, including state‑of‑the‑art electrical distribution, static and rotary UPS, emergency standby generation, fire alarm/suppression, and monitoring systems. Additionally, the MEO will coordinate and complete all significant planned and emergency maintenance events, ensuring they are executed in a controlled and proven method to support critical loads.

The MEO ultimately identifies, evaluates, and executes operational strategies with local site engineers to achieve the highest level of availability.

• Complete understanding of facility layout and operation of MEP systems and the ability to illustrate site‑specific system one‑lines.
• Maintain equipment nomenclature standards and equipment locations.
• Review facility drawings and equipment specifications for standard and non‑standard assets.
• Develop equipment sequence of operations (SOO’s), standard operating procedures (SOP’s), and emergency operating procedures (EOP’s).
• Ensure customer SLA’s and engineering lease obligations critical to data center operations.
• Maintain all facility EOPS.
• Monitor BMS alarm functionality, escalation, acknowledgement, and extract data and trends.
• Manage DLR event management, escalation, and incident reporting procedures.
• Execute root cause analysis following an event and create a customer‑facing executive summary.
• Operate CMMS, including creation, edit, implementation, and closure of change management work orders.
• Create, edit, resolve, and close incident reports following a site incident.
• Schedule vendors and internal labor to support work efforts at the site per maintenance and operations standards.
• Adhere to Digital Realty’s Environmental and Occupational Health and Safety standards.
• Execute all aspects of data center engineering—operation, maintenance, and repair of all mission‑critical equipment and systems to achieve 100% uptime and 100% compliance with all customer SLAs.
• Supervise all MEP construction activity and installations, ensuring system design, installation, and testing meet operational standards.
• Witness equipment commissioning tests and validate sequences of operations and receipt of operational documentation.
• Develop and supervise local engineering team to ensure adherence to SOPs, SOOs, and maintenance standards, controlling labor costs and enforcing personnel efficiency.
• Participate in site‑specific change management processes, creating and reviewing all MOPs for risk‑level maintenance and repairs, including high‑risk and non‑standard procedures.
• Conduct walk‑throughs for high‑risk critical transfer and act as a resource for staff questions regarding facility issues.
• Effectively troubleshoot site mechanical and electrical systems.
• Manage technical and operational incidents, implementing emergency response, resource coordination, customer communication, root‑cause analysis, and post‑event remediation.
• Review operational rounds/inspections for normal operation, trends, and anomalies.
• Identify trends, analyze risks, articulate implications on data center operations, and track operational metrics for senior management oversight.
• Recommend improvements to complex equipment and system SOO’s, SOP’s, MOP’s, and EOP’s when possible.
• Understand the local customer’s business and data center operation.
• Identify process‑based improvements for operational and financial efficiencies, including developing and presenting business cases.
• Support the Real Estate Manager with expense management…