DoD Account Director: Strategy, Delivery & Growth; Hybrid

Overview

REI Systems’ mission is to deliver reliable and innovative technology solutions that empower federal, state, local, and nonprofit organizations to achieve their missions. For over 35 years, we have helped customers solve complex challenges, make data-driven decisions, streamline processes, modernize technology environments, and improve citizen and mission services.

As a 100% employee-owned company, every REI Systems employee is directly invested in delivering excellence. With a strong commitment to mission impact, we focus on measurable outcomes that align with our customers’ strategic and operational goals.

REI Systems is advancing the integration of Artificial Intelligence across federal delivery, account management, capture, and customer engagement. We use AI-driven research, customer intelligence, opportunity analysis, competitive assessments, delivery insights, and market intelligence to strengthen decision-making, accelerate growth, and improve customer outcomes.

Employees voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, 2021, 2022, 2023, 2024, and 2025.

REI Systems is seeking an experienced Account Director to lead client delivery, workforce management, financial performance, and account growth across its Department of Defense and Department of War portfolio. This highly visible leadership role carries broad responsibility for customer satisfaction, program execution, employee engagement, financial results, organic growth, and the overall performance and health of the account.

The Account Director will manage a portfolio of existing federal programs while identifying and pursuing opportunities with new customers across the account. This individual will serve as the primary executive relationship leader and will work closely with the Account Business Development Director, Account Architect, program leaders, capture teams, and corporate support organizations to develop and execute an integrated account strategy.

The individual will manage and help shape a high-value pipeline of $50M–$500M+ federal IT opportunities within the Department of Defense and broader defense agencies, while ensuring successful delivery across the existing portfolio. The Account Director will apply customer insight, competitive intelligence, pricing awareness, and delivery credibility to support pre-RFP shaping, opportunity qualification, win strategy development, and account expansion.

This is not solely a program management or business development role. The Account Director will balance delivery, customers, people, financial performance, operational excellence, and growth while serving as a trusted advisor to both government stakeholders and REI Systems executives.

Responsibilities

Account Leadership and Strategy

• Own the overall strategy, performance, and long-term development of the DoD/DoW account.
• Develop and execute an integrated account plan aligned with REI Systems’ corporate growth, delivery, financial, and customer objectives.
• Establish account-level goals for revenue, profitability, customer satisfaction, employee engagement, delivery performance, and growth.
• Partner with executive leadership to shape account priorities, market positioning, capability investments, and resource allocation.
• Maintain a comprehensive understanding of customer missions, organizational structures, budgets, acquisition strategies, contract vehicles, and emerging requirements.
• Ensure alignment across delivery, business development, capture, solution architecture, finance, contracts, recruiting, and corporate leadership teams.

Client Relationship Management

• Serve as the primary executive relationship manager for senior government stakeholders across the account.
• Build trusted relationships with mission leaders, program executives, contracting officials, technical leaders, and other key customer stakeholders.
• Conduct regular customer engagement to assess satisfaction, identify unmet needs, and confirm REI Systems is delivering measurable mission value.
• Represent REI Systems in executive reviews, program governance meetings, customer briefings, industry engagements, and strategic account…