Retail Experience Lead - Customer Service & Pet Care
Job in
Sterling, Loudoun County, Virginia, 22170, USA
Listed on 2026-08-22
Listing for:
PetSmart
Full Time
position Listed on 2026-08-22
Job specializations:
-
Retail
Retail Associate/ Customer Service, Retail Support, Merchandising, Retail & Store Manager
Job Description & How to Apply Below
Pet Smart’s Experience Lead (Retail Customer Service Lead) delivers exceptional pet parent service while upholding our vision, mission, values, and strategy. This role drives pet parent experience strategies through loyalty and promotions and oversees store safety, cleanliness, merchandising, and associate engagement.
You will lead and develop associates, train onboarding, coach for growth, and ensure timely completion of daily tasks.
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