ECAM Strategy & Operations Lead

Overview

Together, We Enhance Innovation and Growth

i2G Systems delivers advanced electronic security and life safety solutions across a broad range of industries, including government, data centers, healthcare, education, entertainment, finance, and transportation. Our expertise spans access control, intrusion detection, biometrics, perimeter sensors, radar, ground sensors, and anti-drone technologies. We specialize in system design, project management, commissioning, and enterprise technology integration. Our mission is to equip clients with innovative solutions that safeguard critical assets and provide a strategic advantage in today’s evolving security landscape.

The ECAM Strategy & Operations Lead is a senior-level role responsible for driving the effectiveness, consistency, and continued development of i2G’s Executive Customer Account Management function. This position provides strategic oversight across the ECAM customer portfolio, strengthens account planning and governance, improves visibility into customer health, growth opportunities, forecasts, commitments, and risk, and drives alignment across the teams supporting i2G’s most strategic customer relationships.

Operating with a high degree of independence and cross-functional influence, the ECAM Strategy & Operations Lead partners with Account Managers and leaders across Sales, Engineering, Operations, Project Management, Service, Finance, Contracts, and executive leadership to ensure strategic customer priorities are understood, coordinated, and effectively supported. The role also helps develop the processes, operating rhythms, tools, and team capabilities necessary for ECAM to scale with the business.

Strategic Account Portfolio & Growth

• Maintain portfolio-level visibility across national, global, and other strategic ECAM accounts, including customer health, revenue performance, growth opportunities, relationship strength, commitments, and risk.
• Partner with Account Managers to develop and maintain comprehensive account strategies, stakeholder plans, engagement priorities, and growth objectives.
• Identify opportunities to expand customer relationships, services, geographic coverage, recurring revenue, and executive engagement.
• Facilitate strategic account and portfolio reviews and recommend changes to account strategy, coverage, priorities, or internal support based on business and customer needs.
• Ensure strategic account plans and activities align with i2G’s capabilities, capacity, commercial requirements, and broader business priorities.

Customer Engagement, Commitments & Risk

• Develop and maintain relationships with key stakeholders across strategic accounts and participate in customer meetings, executive reviews, planning sessions, and other strategic engagements.
• Coordinate executive engagement and promote consistent communication across i2G teams supporting strategic customers.
• Maintain visibility into significant customer commitments, expectations, issues, and escalations and ensure appropriate ownership, action plans, communication, and follow-through.
• Coordinate cross-functional response to material customer issues while maintaining accountability within the responsible functional department.
• Identify emerging customer, relationship, commercial, operational, or reputational risks and ensure concerns are addressed or escalated at the appropriate level.

Forecasting, Commercial Visibility & Account Intelligence

• Maintain consolidated visibility into ECAM forecasts, pipeline, anticipated bookings, customer demand, and other commercial indicators across the portfolio.
• Partner with Account Managers to improve forecast quality, account information, opportunity visibility, and supporting assumptions.
• Identify material changes in customer timing, scope, value, probability, or demand and communicate potential business implications to appropriate stakeholders.
• Prepare and maintain meaningful portfolio reporting, dashboards, and executive-level insights related to customer health, growth, forecasts, commitments, and risk.
• Ensure strategic account information within CRM and other approved systems is accurate, current, and actionable.

Cross-F…