Sales Support Associate Job Sterling area,Virginia USA,Sales

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.

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Essential Duties and Responsibilities:

Respond to client inquiries (sales and billing)
Interact with customers via webinar, phone and email
Assist with inbound and outbound calls
Be a key point of contact for subscription renewals
Monitor and track daily, weekly and monthly billing
Fully understand clients digital journeys, boost conversion, retention and customer delight
Fully understand and own Mvix billing system:
- Prepare and send invoices to clients
- Identify and improve billing gaps
- Identify and improve churn
Create estimates / proposals for existing clients who are looking for additional products from us
Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
Followup with clients on the status of those proposals
Assist the sales team, as needed
Create Orders, Invoices and ensure timely payment from clients
Generate and maintain reports and analytics

What does it take to be a SSA at Mvix?

Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.
Proven accounting experience with strong mathematical skills is a PLUS
Strong customer service and time management skills
Understanding of basic principles of finance, accounting and inside sales
Superb time management and detail orientation
Proven Client Interaction experience
Software Guidance:
Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.
Support Packages:
Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.
Team player mentality
Competitive Spirit
Ability to work in a fast-paced, high-energy environment

Preferred skills and qualifications

Associate’s degree or equivalent
Experience in accounts receivable (or accounts payable)
Experience in driving process improvement

Schedule

Mon-Fri, 8 hour working shift with 1hr off-the-clock lunch break
Staggered Shifts are available upon request

This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.

Benefits include:

generous PTO, sick leave and holidays
health and dental insurance
ongoing certification opportunities
competitive 401k match
flexible hours (no weekend/overnight shifts)
gym membership reimbursement
company-funded professional development
life insurance
short-term disability insurance
tenure bonus (5yr & 10yr)
And much more

Did we mention a pet friendly environment?

We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.