Move-In Coordinator
Listed on 2026-10-06
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Sales
CRM Systems & Management
Move-In Coordinator
Falcons Landing is seeking a Move-In Coordinator to support our Sales & Marketing team and deliver exceptional experience for prospective and incoming residents. This role provides high-level administrative and operational support, assists with tours and inquiries, coordinates onboarding and move-ins, and supports marketing and event initiatives. The position also offers professional development for individuals interested in future advancement into a Sales Counselor role.
Key Responsibilities- Serve as the primary administrative and operational support for the Sales & Marketing office.
- Greet visitors, manage calls and scheduling, and assist prospective residents and families.
- Maintain accurate CRM (Aline) records, inquiries, prospect updates, and reports.
- Conduct community tours as needed and support Sales Counselors with tour preparations.
- Qualify inquiries and coordinate timely handoffs to Sales Counselors.
- Coordinate onboarding and move-in processes in partnership with internal departments.
- Support marketing initiatives, events, open houses, and outreach activities.
- Prepare sales materials, event collateral, and departmental documents
This role is designed to provide exposure to senior living sales, CRM workflows, discovery techniques, and lead engagement. High-performing individuals may be considered for future Sales Counselor opportunities.
Qualifications- Bachelor's degree preferred (Business, Communications, Hospitality, or related field)
- 2 - 3 years of experience in senior living, hospitality, real estate, healthcare, or customer-facing roles
- Strong organizational, communication, and customer service skills
- CRM experience preferred (Aline or similar)
- Microsoft Office proficiency required
- Ability to work independently and collaboratively in a fast-paced environment
- Flexibility to work occasional evenings or weekends for tours or events
- Comprehensive health, dental, vision, and retirement benefits
- Opportunities for professional growth, continuing education, and leadership development
- Work-life balance in a supportive and collaborative culture
Falcons Landing is an Equal Opportunity Employer.
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