Security Operations Manager

POSITION SUMMARY

The Security Operations Manager is a key leadership role responsible for overseeing and executing the day-to-day physical security operations across First Coast Security's corporate facilities and client sites. Reporting directly to the Director of Security, this individual serves as a hands-on operational leader who bridges strategic security initiatives with ground-level execution. This role is ideal for a security professional ready to step into a junior director capacity with clear visibility for advancement.

• Manage daily physical security operations across all First Coast Security facilities and client-facing posts, including access control, CCTV, guard force deployment, and visitor management systems
• Conduct regular security assessments, site audits, and vulnerability evaluations; present findings and remediation plans to senior leadership
• Manage team reports on service level agreement as established cadence
• Ensure reporting is accessible and delivered on due date
• Manage the quality of the data is to contract standard
• Oversee the performance of contracted and proprietary security personnel, ensuring adherence to post orders, appearance standards, and professional conduct
• Develop, implement, and maintain site-specific security plans, emergency response protocols, and business continuity procedures

• Supervise, mentor, and evaluate security supervisors and officers; manage scheduling, timekeeping, and performance documentation
• Identify training needs and coordinate onboarding, drills, and ongoing professional development for security staff
• Foster a culture of accountability, professionalism, and continuous improvement within the First Coast Security team

• Serve as the primary point of contact for security incidents, conducting or overseeing thorough investigations and ensuring proper documentation
• Coordinate with HR, Legal, and executive leadership on workplace violence, theft, fraud, and other sensitive matters
• Maintain incident tracking systems and produce regular reporting, trend analysis, and metrics for senior leadership review

• Partner cross-functionally with Facilities, IT, HR, Legal, and Executive teams to align security practices with organizational needs
• Manage relationships with contract security providers, technology vendors, and local law enforcement agencies
• Assist in budget preparation, invoice review, and cost management for the First Coast Security department

• 5–8 years of progressive experience in physical security, with at least 2 years in a supervisory or management role
• Demonstrated experience managing guard forces, access control systems, and CCTV infrastructure in a corporate environment
• Strong working knowledge of security operations, emergency response, and risk mitigation principles
• Proven ability to conduct workplace investigations and prepare professional written reports
• Excellent interpersonal, communication, and leadership skills; ability to influence at all organizational levels
• Proficiency with security management systems (access control, visitor management, incident reporting platforms)

• Prior experience in a multi-site or corporate campus security environment
• Familiarity with OSHA, NFPA, and other applicable regulatory frameworks
• Military, law enforcement, or federal security background a plus

• Decision-Making Under Pressure
• Conflict Resolution & De-escalation
• Analytical Thinking & Threat Assessment
• Integrity & Discretion
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