HVAC Service Technician

COMPANY SUMMARY: Shapiro & Duncan is the Provider of Choice for advanced mechanical solutions! From humble beginnings, our third-generation family-owned business has been serving customers in DC, Maryland, and Virginia since 1976. We are known for our award-winning company culture and complex commercial, government, and institutional design-build projects that require first-rate performance work quality, and customer service. We specialize in full-service mechanical solutions which include engineering, coordination, prefabrication assembly, construction, service, and maintenance.

JOB SUMMARY: The HVAC Service Technician's role is providing services required by the customer and managing staff to accomplish tasks.

REQUIREMENTS:

• Able to work Monday-Friday with occasional overtime during afternoons, evenings, and weekends as needed. Be able to take on call on a rotating basis. Hours may involve start times as early as 5:00 a.m.
  
  NOTE:
  
  Specific project requirements that may require afternoon or evening/night shifts.
• Minimum of 3 years of hands-on experience in the HVAC trade as a commercial service technician.
• High school diploma/GED or completion of an HVAC Apprenticeship Program and appropriate state licensure (current Journeyman or Master’s License)
• Know and understand all facets of the techniques used for Heating, Ventilation, and Air Conditioning service and installation.
• Competent at diagnosing all types of HVAC equipment
• Computer literate (Windows and Microsoft Office), and able to quickly adapt to new and different HVAC interface software.
• Professional demeanor, including the ability to interface effectively with others, and professionally with all levels of staff: internal and external executives/managers, internal and external professionals, owners and their staff, line employees, subcontractors, vendors, etc.
• Communicate effectively in English (aural, verbal, and written).
• Possess current, valid driver’s license (not under suspension or limitation).
• Must be able to grip tools.
• Must be able to stand, walk, bend, crawl, twist, push, pull, carry, climb (stairs & ladders), etc.
• Must be able to lift up to 50 lbs.
• Able to withstand temperature extremes and exposure to elements (rain, snow, etc).
• Able to withstand exposure to dust, fumes, heights, confined spaces.
• Possess skills related to balance, agility, eye-hand coordination, flexibility, depth perception, peripheral vision, and manual dexterity.
• Must be able to differentiate between colors.
• Able to hear.
• Able to problem solve and analyze situations.

RESPONSIBILITIES:

• Listen to the customer’s concerns and evaluate possible solutions based on their needs.
• Diagnose and repair problems accurately and timely.
• Explain to the customer any deficiencies and suggested repairs.
• Gather information to electronically submit quote to office before leaving (done from the company vehicle and not in the presence of the customer).
• Perform service, repairs, and maintenance in a timely manner.
• Make efficient use of materials, parts, supplies, and company tools.
• Complete all service tickets and other required documents electronically on daily basis. (daily job tickets or timesheets, etc.)
• Maintain the minimum suggested personal tools list.
• Maintain all company-provided tools.
• Maintain work vehicle in a neat, clean manner consistent with standards (oil changes, and other required services).
• Make recommendations for ways to improve the department.
• Maintain a proactive approach to provide and implement recommendations for continuous improvements.
• Solicit and review feedback from customers.
• Perform other tasks and duties as directed by management.