Lead Installation Technician - Electronic Security

About Diversified

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award‑winning team specializes in delivering solutions for the most complex, large‑scale and immersive installations. Serving a global clientele that includes major media organizations, retailers, sports and live‑performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

At Diversified, we’re on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

The Lead ESS Installation Technician is responsible for performing a wide variety of installation duties on technology projects for our clients, as well as leading and overseeing the work of other installation technicians at the work site. This role requires coordination with project management, field superintendents, and others to understand project roles, interpret drawing packages, and execute system installation, including rack buildouts, panel terminations, device IP configuration, testing, and troubleshooting.

• Lead and oversee ESS Installation Technicians while performing installation duties.
• Know and understand the BOM and material requirements for each job.
• Maintain the project timeline for device installation and head‑end work.
• Communicate timeline risks to the Site Supervisor promptly.
• Take ownership of job schedules and assigned workload.
• Prioritize tasks effectively and manage multiple responsibilities.
• Maintain daily communication with the Site Supervisor.
• Identify drawing or matrix issues and elevate quickly.
• Report missing or defective equipment immediately.
• Assist with inventory maintenance (including One Note tracking).

Maintain One Note records including: work accomplished with technicians/trades, project issues, site readiness, inventory updates, and redlines/RFIs if required.

Communicate needs for assistance or guidance on technical or labor‑related issues. Support technicians with installation questions and troubleshooting.

This technician level performs tasks independently on client sites and coordinates with clients, contractors, and subcontractors. Often serving as the senior field supervisor, this role requires leadership, technical expertise, and strong communication skills.

This position frequently works independently and must make sound onsite decisions. While the Project Manager and Site Supervisor are available for support, the technician must act professionally and diplomatically with clients and key stakeholders.

Work may occur on active construction sites with required PPE. The technician may spend 50% or more of the day on foot, navigate ladders and stairs, and lift up to 40 pounds.

• Maintain and wear appropriate PPE.
• Ensure hazards are identified and addressed promptly.

High school diploma or GED.

Preferred certifications or experience with Lenel OnGuard, Genetec, Avigilon, AMAG, S2, Honeywell, Software House, Bosch, DMP.

• 3+ years of experience installing access control and surveillance systems in large commercial environments.
• Experience supervising others and providing constructive feedback.
• Ability to train and coach technicians to company standards.
• Previous experience operating scissor lifts, forklifts, boom lifts, and comparable powered industrial equipment.
• Ability to install, troubleshoot, and resolve issues for ACS, CCTV, and intercom systems.
• Experience reading construction drawings and coordinating across multiple trades.
• Proficiency using Teams, Outlook, One Note, Blue…