Mechanic Technician Advisor - Rental

Carter Machinery

Sterling, VA 20166, USA

Full Time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are currently offering a $1,500 sign-on bonus for Mechanic Technician Advisor new hires.

Join a Company That's Built to Elevate You.

At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Mechanic Technician Advisor - Rental

Dulles, Virginia

1st

$38.36 - $48.22 per hour

• Provide oversight and guidance to technicians on daily workloads and maintenance priorities to ensure technicians are tasked in a manner that meets factory and customer service standards
• In absence of Service Supervisor, direct all activities in area
• Perform regular maintenance and emergency troubleshooting repairs
• Monitor progress of jobs to keep on schedule and maintain orderly flow of work
• Ensure service work gets completed in order of priority
• Assist supervisor in identifying training needs for area personnel and scheduling training classes
• Perform regular maintenance and emergency troubleshooting repairs
• Gather information from SIS, CAT, WTY, DBS as needed to help in diagnosis and repair and determine warranty
• Ensure technicians follow CAT diagnostic procedures and complete needed warranty reports
• Assist less experienced technicians, as needed
• Provide technicians with a positive role model through effective leadership and strong work ethics
• Write service reports that accurately document diagnosis and repairs performed
• Prepare required documentation including work orders, parts lists, and time cards in an accurate and timely manner
• Review service reports for accuracy and completeness
• Confer with management and supervisory personnel to resolve issues and complaints within work force
• Check out equipment prior to shipment; check in equipment upon return
• Open work order segments for additional repairs and notify Service Advisor
• Assist technicians in preparing estimates to ensure it includes all aspects of the repair
• Perform other related duties as assigned

• Minimum five years' experience with heavy construction equipment
• High school diploma or GED, required
• Strong mechanical aptitude and expert level troubleshooting skills; able to accurately diagnose and repair equipment
• Occasional operation of heavy equipment
• Excellent customer relations skills
• Strong communicator with excellent verbal and communication skills
• Ability to lead and motivate employees
• Ability to establish and maintain effective working relationships and manage time effectively
• Self-directed with ability to work with limited supervision
• Ability to perform in a fast-paced environment
• Proficient in the use of a computer, Microsoft Office products and service software
• Willingness to work shifts as needed, including days, nights, and/or weekends to meet customer needs

• Establishing and maintaining effective working relationships and managing time effectively
• Strong written and verbal communication skills
• Working in coordination with team to achieve Continuous Improvement goals and objectives
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Frequently required to sit
• Regularly lift and /or…