Heavy Duty Truck Driver​/Operator

Job Summary

Provides professional, safe, quality towing, recovery and emergency road services for large trucks and vehicles while following Company policies and all applicable motor carrier laws and guidelines.

• Can effectively and safely handle towing and recovery jobs involving heavy trucks, equipment, and large vehicles using various types of haulers
• Responds in an efficient and timely manner to all calls assigned or dispatched
• Accepts assigned work schedule, including possible “On-Call” assignments for nights and weekends, as necessary
• Assesses need and provides safe and appropriate attachment for recovery, up righting and towing of vehicles or equipment
• Timely, safely, and promptly completes detailed invoicing and documentation of service provided
• Maintains assigned tow truck and towing equipment in clean, neat, service-ready condition, subject to inspection at any time
• Performs daily Fleetio pre-trip inspections, reporting in a timely manner
• Consistently adheres to Company personal appearance and uniform standards
• Assists in storage yard, office and shop as needed
• Attends mandatory safety meetings
• Stays up to date on safe handling procedures for hazardous materials
• Driving, sitting, bending, lifting, hearing and responding to radio and telephone communications; performs such other duties as may be assigned by manager
• Must be flexible with schedule, as all Road Runner drivers are subject to recall at any time and must work a rotating schedule of on-call nights, weekends and/ or holidays in addition to a schedule assigned during the work week
• Foster a positive attitude and work environment, and be able to work as an individual and as a team, at times with minimal supervision
• Diligent with work and all assigned tasks, using the best of ability and skill at all times
• Other duties as assigned

• Valid Class “A” Commercial Driver’s License (CDL) and valid, Federal Department of Transportation Medical Card
• Valid DCJS Card from the State of Virginia to be obtained within 60 days of employment
• Obtain Wreckmaster Level 4/5 within 12 months of initial employment
• Current motor vehicle record reflecting safe driving history
• Participates in ongoing training and actively seeks professional knowledge within the field of Heavy-Duty Towing
• Ability to speak, understand, and write English legibly
• Sufficient math skill to calculate invoices, i.e., adding, subtracting, percentage calculations etc.
• Functional knowledge of geographic area served
• Basic mechanical understanding
• Ability to safely lift 100lbs.
• Follow professional appearance guidelines for all Road Runner Employees and Drivers

• Familiarity with various vehicle makes and models; rates, requirements, invoice procedures and service areas for different customers
• Knowledge of safe attachment and towing procedures for vehicles towed
• Proper use of mobile radios and pagers, map reading ability
• Comprehension of directions, responding timely and effectively to call assignments
• Safe backing skills into tight quarters without damage to towed vehicle, customer’s property or tow truck
• Accident scene management and safe vehicle recovery techniques and of hazardous materials identification and handling

• Professional appearance and behavior
• Positive attitude, customer service skill, tact, diplomacy, empathy, and ability to deal effectively with irate or upset customers
• Responds professionally when dealing with law enforcements personnel;
  Remains calm and rational in emergency situations
• Outstanding communication/rapport building skills and team attitude in dealing with all other company personnel