ImportExport Logistics Agent

About the Opportunity

We are seeking an experienced International Import/Export Agent to support the daily operations of our freight forwarding company in an in-office role based in Sterling, VA. This position is critical in supporting our government and commercial customers both domestically and abroad.

The ideal candidate is detail-oriented, dependable, and comfortable managing multiple priorities in a fast-paced logistics environment. You will serve as a key point of coordination across all stakeholders with key touchpoints of quoting, arranging, routing, tracking, costing, and rating shipments.

• Providing superior service to all our clients, where our customers are never caught off guard
• Working in a very fast-paced environment. Our loyal customers appreciate our sense of urgency and our aggressiveness towards making sure their shipments are handled properly
• Working in ALL areas of the freight forwarding process
• Working with others on a team to accomplish a shared goal
• Applying comprehensive operational expertise spanning international and domestic freight, Haz Mat/DG handling, ITAR-controlled movements, and other specialized or high-risk logistics requests
• Taking initiative and ownership, making decisions, being proactive, and working with cross-functional teams to optimize solutions for stakeholders

• Minimum of 3 years of proven experience in international ocean experience handling FCL and LCL shipments, working with overseas customers, agents, and carriers to coordinate movements of import and export container business (Required)
• Understanding of and experience with the various carrier networks that support international, domestic, and multi-modal transportation globally (Required)
• Experience working within a Transportation Management System (TMS) (Required)
• Ability to work on multiple stages of shipments at one time — you may be quoting loads, operating shipments, and billing past movements all in the same day
• Experience providing timely communications to customers in a professional manner, typically within hours if not minutes of key milestones
• close attention to detail, excellent verbal and written communication skills
• Proficient in MS Office Suite
• Breakbulk, out-of-gauge, RORO, or international air experience (Plus)
• Experience with hazmat, dangerous goods, or ITAR (Plus)
• Familiarity with shipping requirements for DOD, DOS, U.S. Government agencies, defense contractors, and related government programs (Plus)

• Creative problem solver who can follow established procedures while also thinking outside the box to navigate unique challenges and deliver effective outcomes
• Exceptional customer service with the desire to serve our clients in the best possible manner
• Ability to manage multiple tasks at once, juggling priorities that may shift throughout the day with urgency
• Strong execution and follow-through, and demonstrates ownership from start to finish, ensuring seamless handoffs that enable others to work efficiently and effectively

• Salary of $60,000–$75,000, commensurate with experience
• Full-time, in-office position, Monday through Friday, standard business hours.
• Full benefits package and PTO
• On-call rotation once every 7–9 weeks (remote, with company-provided laptop and cell phone)
• A results-based work culture where your contributions are recognized and appreciated
• A fun, family-oriented team environment with strong leadership support

Sterling, VA 20166