IAD Training and Compliance Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Training and Compliance Manager is responsible to train, monitor and evaluate performance of employees while ensuring company and customer service standards and policies are met.

The expected pay rate is $75,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

• Conduct initial training
• Schedule and perform recurrent training
• Audit and evaluate operations/colleagues for compliance
• Maintain training files/records of all cargo employees with compliance to Airport Authority rules and regulations
• Perform Quality Assurance function, as required
• Provide direction to Quality Control personnel with regards to training related matters
• Administer customer cargo audits
• Develop training material and establish training programs as per standards
• Prepare examinations and progress reports for initial and recurrent training programs
• Monitor and evaluate performance of all cargo employees
• Knowledge and understanding of the current cargo policies and procedures
• Performs related duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

• Degree preferred
• Minimum of three (3) years cargo experience
• Minimum of 1 year classroom instruction experience or 3 years On the Job (OJT) Trainer experience preferable
• Knowledge of cargo, traffic office,and ramp procedures
• Be able to pass security clearance (criminal background check)
• Possess a valid driver’s license
• Supervisory experience in leading and directing large work groups
• Computer systems :
  Microsoft Office (Word, Excel, PowerPoint, Microsoft Access) and graphic programs
• Excellent verbal and written communication skills
• Excellent organizational skills, professionalism and autonomy
• Sense of leadership, diplomacy and team spirit
• Flexible to work various shifts (days, evenings, nights, weekends and holidays)
• Be comfortable operating large equipment, working with screening equipment and industrial forklifts

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!