IAD Duty Manager Passenger Services

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple -  To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

To efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers.

The expected pay rate is $60,000 - $65,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

• Works closely with GHA and all airport departments to ensure on‑time flight closure and passenger boarding in achieving the on‑time Performance targets and handling emergency situations.
• Provide support to staff in case of Flight Disruptions, Misconnections ect. And ensuring passengers are provided with full support during any disruption.
• Well conversant with the details of the arrivals/departures and other commitments to be met, like travel of VIP/CIP, and assign staff for the purpose.
• Effective management of available resources including manpower. Allocation of duties to staff, briefs them about their functions and latest instructions on handling procedures, and deploy them in time.
• Render all possible assistance to other departments in disposing of commercial‑related complaints and in ensuring on‑time performance.
• Preventive measures to ensure there is no revenue leakage/theft of pilferage occur at Airport level
• Contingency Handling Preparedness
• Take prompt actions on all the incidents, carry out on‑the‑spot enquiries into the case of theft/pilferage, intervene in cases of violation of handling.
• Accountable for daily operations.
• Maintain and improve customer and company safety and quality standards.
• Maintain good relations with customers and airport authorities
• Manage and control all staff assignments.
• Hold daily briefings with passenger service team.
• Provide support to front line management.
• Manages payroll & daily budgets.
• Ensure workforce adherence to company policies and procedures.
• Other duties as assigned.

• High school diploma or equivalent required. Degree preferred.
• 3 years of airport management experience.
• Excellent verbal and written communication skills.
• Excellent knowledge of passenger service operations.
• Strong organizational and multi-tasking skills.
• Leadership ability.
• Customer focus and quality awareness.
• Ability to deal with conflict.
• Valid Driver's License.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.