Sr. Customer Assistance Representative - Steubenville

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are hiring now for a Customer Assistance Representative Sr (CAR Sr) to provide a high level of customer service by assisting both internal and external customers through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.

Opening available at the following branch location:

• 2207 Sunset Blvd, Steubenville, OH 43952

Position details:
This is a Full Time position with a starting pay rate of $17.50 per hour.

Benefits:
We offer a Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Week 1 – Schedule

• Monday: 7:30am to 5:30pm
• Tuesday: 7:30am to 5:30pm
• Wednesday: 8:00am to 12:00pm
• Thursday: 7:30am to 5:30pm
• Friday: 7:30am to 5:30pm
• Saturday: 8:00am to 12:00pm (off on Wednesdays when working on Saturdays)
• Sunday: OFF

Company overview

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Telemetry and fleet management services are provided to customers worldwide.

We are hiring now for immediate openings.

Responsibilities include:

• Take incoming calls – reservations, rate quotes, general questions and answers; provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while assisting customers as needed in a safe and courteous manner
• Understand and communicate rental terms and vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior as needed
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, and processing customer billing
• Perform miscellaneous and backup job-related duties as assigned

• Must be at least 18 years old
• Must be authorized to work in the United States and not require sponsorship now or in the future
• High School Diploma or GED required
• At least 1 year of prior customer service, retail, or administrative support experience
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years