Hotel Manager

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Hours:

40 hours across 5 days per week

Salary: £41,200 per annum

Atlas Hotels is hiring a Hotel Manager right now at the Holiday Inn Express Stevenage

Have you got previous experience of leading a team in a Hotel Operations environment? Great! - Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.

• Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
• Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
• A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
• Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service, access to free counselling and wellness support with a 24 hour helpline
• Auto-enrolment pension scheme through The People's Pension
• Employee referral programme paying out £250 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
• Free/discounted food when on shift
• Performance-related bonus of up to 20%

• Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
• Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
• Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
• Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience
• Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
• Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
• Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
• Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times

• Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
• Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
• An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Divisional Manager and Central Support)
• Responsible for ensuring the hotel passes all evaluations an audits with flying colours

• Experience leading a team to success in a fast paced customer facing service environment
• Experience managing costs within your control for your property, in line with personal objectives and KPI's
• Experience of working in an environment with clear frameworks and standard operating procedures
• Leading an operational team with various skills and specialisms
• Experience…